Returns Policy

1. Prepared and perishable food

Prepared meals, scones, muffins and igwinya are perishable. For food safety and hygiene reasons, these items generally cannot be returned once they have been received or collected.

However, please contact us promptly — ideally on the same day — if:

• the wrong product was supplied;
• your order is materially incomplete;
• the product arrived damaged;
• there is a quality problem with the food;
• the product was otherwise not supplied as agreed.

We will investigate and, where the complaint is valid, arrange a replacement or a refund. Please keep the product and packaging and send photographs where possible.

2. Non-perishable products (tea blends and packaged goods)

Sealed, unopened and undamaged non-perishable products may be returned within 7 days of receipt or collection where they were incorrectly supplied, damaged, defective or not as described. Opened food products cannot be accepted back for health and safety reasons unless they are defective or not as agreed.

3. How to report a problem

• Email: info.sebenzatrading@gmail.com
• WhatsApp: 081 700 8195
• Collection point: VKP, Inez Avenue, Brentwood Park

Please include your order number, a description of the problem and photographs where relevant.

4. Outcome

Where a return or complaint is accepted, we will offer a replacement or a refund in line with our Refund & Cancellation Policy.

5. Your statutory rights

This policy does not limit your rights under the Consumer Protection Act 68 of 2008 or any other applicable South African law.