Refund & Cancellation Policy

1. How our ordering works

Sebenza Wellness Foods operates a pre-order and daily preparation system. Healthy Daily Meal orders are placed during the daily ordering window of 07:00 – 10:00 (South Africa Time), and are prepared for that day. Baked goods such as scones and muffins are made fresh after payment and are ready within 12–24 hours.

2. Cancelling an order

• To cancel, contact us as soon as possible by email (info.sebenzatrading@gmail.com) or WhatsApp (081 700 8195) with your order number.
• Cancellation requests received before preparation begins — for daily meals, before the 10:00 ordering cut-off — will be cancelled and refunded in full.
• Once food has been prepared or dispatched, cancellation is generally not possible, because prepared food cannot be resold for safety reasons.

This does not limit your rights where the product or service was not supplied as agreed, or any other right you have under South African consumer law.

3. When we will refund you

A refund will be considered, and normally granted, where:

• you paid but we could not fulfil your order;
• you were charged an incorrect amount;
• you were charged twice for the same order;
• the product or service was not supplied as agreed;
• your order arrived damaged, incorrect or materially incomplete;
• a refund is required in the circumstances by applicable law.

4. How to request a refund

Email info.sebenzatrading@gmail.com or WhatsApp 081 700 8195 with your order number, what went wrong and photographs where relevant. Please report problems with food as soon as possible, and on the same day you receive or collect it where you can, so that we can investigate fairly.

5. Refund processing

Approved refunds are paid back using the original payment method. We process refunds within 5 business days of approval; your bank or payment provider may take a few additional days to reflect the funds.

6. Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or any other applicable South African law.